privacy policy
CERTIFIED PRACTISING VALUERS & PROPERTY CONSULTANTS
Introduction
Gippsland Property Valuations is committed to protecting the privacy of your personal information. This privacy policy explains how Gippsland Property Valuations manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information.
Gippsland Property Valuations is required by the Privacy Act 1988 (Cth) (“Privacy Act”) to comply with the Australian Privacy Principles (“APPs”). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, storage, accessibility and disposal.
Collection of Personal Information and Why Do We Collect It?
The types of Personal Information we collect and hold will depend on the circumstances of collection and on the type of service we are providing. Typically, the personal information we collect is limited to what we reasonably require to provide property valuation, consulting and advisory services.
For example, for valuations services, we may collect or receive personal information from the parties involved during the due process including vendors, purchasers, landlords, tenants etc., such as name, contact information including email address, home and office address, telephone and fax numbers, date of birth, gender, marital status, tax file number, driver’s licence number and expiry date, details of employment and/or occupation.
In addition to the types of personal information identified above, Gippsland Property Valuations may collect personal information as otherwise permitted or required by law. As a general rule, we do not collect sensitive information, however if we do it will usually be for the purposes of providing goods and services and if the law requires us to, we will seek your consent to collect it.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. Information is stored in electronic systems and devices, hard copy records, and a cloud-based computing system with data centres located within Australia.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Gippsland Property Valuations will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Website
When you come to our website (www.gippslandpv.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware Gippsland Property Valuations is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Privacy & Site Changes
Gippsland Property Valuations may update this Privacy Policy from time to time so please review it periodically for changes. All amendments to this Policy will be effective immediately upon our posting of such amendments on our website.
Your continued use of our websites or services, requesting our assistance or the provision of further Personal Information to us (directly or via an authorised person) after this Privacy Policy has been revised, indicates your acceptance of the revised Privacy Policy.
Complaints
If you wish to make a complaint about a breach of this Privacy Policy or the APP’s of the Act you can contact us using the contact details below. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.
Our Privacy Officer will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.
Contacting Us
If you have a query relating to this Privacy Policy or wish to make a complaint, please contact us using the following contact details:
Attn: Privacy Officer
Gippsland Property Valuations
PO Box 755
SALE VIC 3850
admin@gippslandpv.com.au
Telephone: (03) 5143 3444